Bijou animal hospital
She originally came here to go to WSU, then met and married her husband, Evan. Kerry has lived in Pullman for more than 12 years. We will continue to follow the guidelines provided by the CDC while also working on new protocols for when we can reopen our doors to our clients while still providing the highest quality pet care in a safe and efficient manner that protects us all.Client Service Representatives Lead - Kerry We appreciate our clients so much we thank you for your continued patience and kindness towards our staff who are working so hard throughout all of this and taking the brunt of the frustration over these policies. But at this time, we are just not willing to take any chances that would risk our ability to remain open. We sincerely intend to do our very best to accommodate all our clients and patients. Our parking lot runners are not just runners – these are our veterinary receptionist, assistants, and technicians.įor what it’s worth, we revisit this topic just about daily, while continuing to watch and follow CDC guidelines. You will still be able to speak directly with the veterinarian examining your pet. Our staff will continue to come out to your vehicles. We are also committed to letting our employees who wish to get vaccinated have time to complete the series. But we are committed to maintaining our ability to remain open and to maintain seeing the number of animals we see per day. We truly understand and empathize that you would like to be with your pets inside the hospital. We really, really want to avoid that! (Our employees understand the risks and are extraordinarily careful after hours as well.) Even with this degree of physical closeness, we have made it through the entire pandemic year without one single employee coming down with Covid! The thing that we have been so conscious of, is that as closely as we work together, if even just ONE employee came down with the virus, we would all need to quarantine, and that would mean we would need to close the hospital while quarantining. Frequently our faces are inches from one another, and while we do wear face coverings, we are very conscious of the risk. Please understand that due to the nature of handling and treating animals, and the layout in our facilities small interior spaces, we ourselves are unable to socially distance from one another. At this time, we will be continuing curbside service exclusively, except for euthanasias where the owner elects to be present.
We have had some calls asking when we plan to open for inside services. Thank you, and we look forward to seeing you soon! If you have any questions or concerns, you can text 71 or call the practice at 71. Surgical admissions and discharges, veterinary nurse visits, product pick-up, and sample drop off will all remain fully curbside with limited client admittance into the practice. Our patient handlers will continue to provide physical support to your pet throughout the physical exam and treatment while you provide emotional support. You will be required to remain seated throughout your pet’s visit. Only ONE adult per appointment with a veterinarian can be granted entry due to the size of our exam rooms. Our team is happy to wear a mask for you simply let us know. You need to be aware that while MOST of the team has been vaccinated, not all of the team is fully vaccinated at this time. We ENCOURAGE the use of face masks while inside our practice, but they are not required at this time.
#Bijou animal hospital full
In addition, any client who has found the full curbside experience better for them or their pet is welcome to continue staying in the parking lot during visits. For this reason, Centennial Animal Hospital will be keeping curbside check-in and check-out. So, we’ve asked ourselves, what is it about the curbside experience that has led to so many pets being calmer and less afraid while visiting the veterinary practice? What we believe has played a large role in this change is skipping the waiting area. We firmly believe that most pets are far, far happier to have you with them.
One of the things we have learned is how much CALMER many of your beloved furry family members have been visiting with us despite not having you inside the building with them. We have learned so much through the challenges of a global pandemic, and we are deeply grateful to the people of the community who have been supportive of our team and practice despite the many bumps, potholes, twists, and turns!
Protocol Updates: What We’ve Learned from a Global Pandemic